Introduction

The Conscious Co, LLC (“The Conscious Co,” “Conscious Cleanse,” “CC,” “we,” “us,” or “our”) welcomes you. We invite you to access and use our websites, including, without limitation, www.consciouscleanse.com, app.www.consciouscleanse.com, (the “Websites”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services. If you do not agree to any of these terms, then please do not use the Websites.

Information We Collect

Information You Provide Directly

  • Name, email address, phone number, and billing/shipping address
  • Account credentials (username and password)
  • Payment information (processed securely via third-party processors)
  • Health and dietary preferences or goals you voluntarily share
  • Communications you send us (emails, support messages, etc.)

Information Collected Automatically

  • IP address, browser type, operating system, and device identifiers
  • Pages visited, links clicked, and time spent on our Site
  • Referring URLs and search terms used to find our Site
  • Cookies and similar tracking technologies (see Section 6)

Information from Third Parties

  • Social media platforms if you connect or log in through them
  • Payment processors for transaction verification
  • Analytics providers for Site usage data

How We Use Your Information

We use your information to:

  • Create and manage your account and membership
  • Process orders, payments, and deliver products or services
  • Send transactional communications (order confirmations, receipts, password resets)
  • Send membership-related communications (renewal reminders, program updates, member benefits)
  • Send marketing communications, including promotional SMS messages, with your consent
  • Improve and personalize your experience on the Site
  • Respond to your questions and provide customer support
  • Comply with legal obligations and enforce our Terms of Service
  • Detect and prevent fraud or unauthorized activity

SMS / Text Message Communications

IMPORTANT NOTICE REGARDING TEXT MESSAGES: By providing your mobile phone number and opting in, you consent to receive text messages from Conscious Cleanse as described below.

Types of SMS Messages We Send

a) Marketing/Promotional Messages

With your consent, we may send promotional text messages including:

  • Special offers, discounts, and coupon codes
  • New product or program announcements
  • Seasonal sales and limited-time promotions
  • Content related to cleanses, nutrition, and wellness programs

b) Transactional Messages

These messages are sent in connection with your orders or account activity, including:

  • Order confirmations and shipping notifications
  • Payment receipts and billing summaries
  • Password reset and account security alerts
  • Responses to customer service inquiries

c) Membership Alerts & Renewal Notices

If you are a member of our program, we may send:

  • Upcoming renewal reminders
  • Membership benefit updates and announcements
  • Exclusive member-only offers and program changes
  • Access notifications for new content or resources

Consent & Opt-In

Marketing SMS messages are sent only with your express written consent. You may opt in by:

  • Checking the SMS opt-in box during account registration or checkout
  • Texting a keyword to our designated number
  • Submitting an opt-in form on our Site

Consent to receive marketing SMS messages is not required as a condition of purchase.

Message Frequency

Message frequency varies. For promotional messages, you can expect to receive up to 4 messages per month. Transactional and membership messages are sent only as needed based on your account activity.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Conscious Cleanse is not responsible for charges incurred by your mobile carrier.

How to Opt Out

You may opt out of marketing SMS messages at any time by:

  • Replying STOP to any marketing text message you receive from us
  • Contacting us at support@consciouscleanse.com
  • Updating your communication preferences in your account settings

After opting out, you will receive a single confirmation text. You will continue to receive transactional and membership messages related to your account unless you close your account.

Help & Support

For help with SMS communications, reply HELP to any of our text messages or contact us at connect@consciouscleanse.com.

No Mobile Information Sharing

Mobile opt-in data and consent records will not be shared with third parties or affiliates for their own marketing purposes. This information is used solely to facilitate your SMS communications with Conscious Cleanse.

Supported Carriers

Supported carriers include (but are not limited to): AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Metro by T-Mobile, Cricket Wireless, and U.S. Cellular. Carriers are not liable for delayed or undelivered messages.

 

 

 

 

 

 

 

 

 

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Your Data: How & What We Collect

Personal data translates to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you:

  • Identity Data may include first name, last name, username, or similar identifier.
  • Contact Data may include billing address, delivery address, email address, and telephone numbers.
  • Transaction Data may include details about payments and other details of products and services you have purchased from us.
  • Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology you use to access this Website.
  • Profile Data may include purchases or orders, preferences, journals, feedback, and survey responses.
  • Usage Data may include information about how you use our Website, products, and services.
  • Marketing and Communications Data may include your preferences in receiving marketing from us and your communication preferences.